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Google is a “Fine” company. For the geeks, it is the ultimate destination of a dreaming place to wok in; For most internet user, it is the starting point of “getting-on-the-web”; for online business owners and marketers, it is the “God”. Superior products and services is the key for Google’s success. Jeff Jarvis even wrote a book about Google’s customer service, titled “What would Google do“. Google is the model for other companies who want to succeed in this information era. For me, since I read the John Battelle’s “The Search“, The “Do no evil” Google is my personal admiration. However, a week ago, my previous account was compromised. I must admit that this kind thing rarely happened to me; I didn’t even considered this could happen so there was a part of my own responsibilities for I didn’t prepare any records for the incidents. This is the first time I tried the Google’s customer service. And, there are some factors really surprised me. Google is a “Fine” company. For the geeks, it is the ultimate destination of a dreaming place to wok in; For most internet user, it is the starting point of “getting-on-the-web”; for online business owners and marketers, it is the “God”. Superior products and services is the key for Google’s success. Jeff Jarvis even wrote a book about Google’s customer service, titled “What would Google do“. Google is the model for other companies who want to succeed in this information era. For me, since I read the John Battelle’s “The Search“, The “Do no evil” Google is my personal admiration. However, a week ago, my previous account was compromised. I must admit that this kind thing rarely happened to me; I didn’t even considered this could happen so there was a part of my own responsibilities for I didn’t prepare any records for the incidents. This is the first time I tried the Google’s customer service. And, there are some factors really surprised me. (more…)